Uncompromising Support
Our
equipment is of little value to you if it's not
working properly. Therefore, Process Metrix provides
a preventive maintenance plan designed to keep your
hardware and software operating at full capacity.
Should a
failure occur, a Process Metrix certified technician
can always be reached around the clock at our
dedicated service telephone line.
(925)
460-0385
x123
(service line).
Should
on-site support be required, a Process Metrix certified
technician will travel to your facility, usually
arriving within 48 hours. If an internet connection is
available, software updates, configuration changes and
data review can be performed remotely over the web.
Process Metrix also keeps a fully-configured instrument
at our California offices ready for immediate shipment
around the world.
North America Support - call our main number (925)
460-0385 x123 (service line).
Local
support:
